
SDS Arms stands behind the quality of our firearms from our family of brands that include; Tisas, Tokarev, Military Armament Corp, Inglis and Spandau. While age and wear cannot be covered under warranty, we believe defective parts, materials, and workmanship to be an unacceptable situation. We warrant our firearms to be free from defects in performance and workmanship for one year from the original retail purchase date. If you have a problem that is directly attributable to the quality of our product, please contact us.
The 1-Year Warranty does not cover any issues related to abuse, improper maintenance, the use of incompatible aftermarket parts or any alteration of the internal components. Likewise, damage caused using improper or incompatible ammunition such as reloaded or other non-SAAMI spec ammunition will also void your warranty. Additionally, sales outside of the United States, unauthorized repair, and modifications to the firearm to include altering a serial number, shall not be covered under warranty.
Unfortunately, we are no longer able to service the Lynx-12, VP-12, TAC-12, Civet-12, MFPA, TAC-12, ANG-4, S12, AR-T02, DUO-SYS, NK-01, P3, or any other models imported under the Radikal or Armaelegant brand names or imported prior to 1/1/22. SDS Imports no longer maintains contact with these brands and as such have exhausted all available replacement parts without the ability to procure additional repair parts, nor will we be able to service these firearms. We apologize for the inconvenience and thank you for your understanding in this matter.
SDS Arms is committed to supporting our customers with services that are above and beyond what is expected. Beyond our 1-year warranty, our Lifetime Service Plan will repair any defect in material or workmanship for the lifetime of the firearm. The Lifetime Service Plan will begin after the 1-year warranty has expired. The Lifetime Service Plan covers material defects; and does not include wear items such as cosmetics, grips, magazines, recoil springs or sights. This Lifetime Service Plan is offered in addition to the 1-year warranty and is not an extension of the warranty.
All firearms from Tisas, Tokarev, Military Armament Corp, Inglis and Spandau are warranted to function with factory produced, SAAMI spec ammunition and the original factory magazine. The use of handloads will void your warranty and the Lifetime Service Plan.
If you do experience a warranty issue, before sending your firearm please contact us using the electronic form on this webpage for a Return Merchandise Authorization number. No firearms will be accepted without pre-approval and completion of this Return Merchandise Authorization.
Items not covered under Warranty/Lifetime Service Plan:
Cosmetics to include finish wear, scratches, or chemical damage
Recoil Springs
Magazines
After market accessories
Repairs or modifications performed by anyone other than the authorized factory service center of SDS Arms.
SDS Arms reserves the right to charge for labor, parts and shipping to return your pistol back to original factory specifications if it has been altered.
SDS Arms is not responsible for ANY transfer fees that maybe imposed by your local FFL. Due to the complex nature of varying Federal/State/Local laws these fees may be applicable and/or required by your locality. Please coordinate with your local Federal Firearms Licensee about any Transfer Fees.
IMPORTANT: Any addition to your SDS firearm of aftermarket accessories (such as suppressors, triggers, muzzle devices, stocks, etc.) is considered a modification of your firearm from its original configuration, which may void your warranty. We are unable to adapt each firearm for every variable effect that might occur when you install a third-party manufacturer’s accessory on an SDS firearm. Therefore, SDS disclaims all responsibility and liability for any damage caused to you and/or your firearm as a result of aftermarket accessory use. If an aftermarket accessory causes damage to you and/or your firearm, please address your concerns with the accessory manufacturer.
RETURN WITHOUT REPAIR
If we receive your firearm and determine that its damage is not covered under warranty, we will contact you with an explanation and an estimate of your cost for us to repair or refurbish it. If you prefer, we will return your firearm to you at your expense.
FREE REPAIR AND RETURN
If your firearm is defective and we determine the defect is covered under warranty, SDS Imports will repair or replace the firearm. After the repair of your firearm, we will ship it directly back to you, provided you originally shipped it to us from your address.
LIMITATIONS ON WARRANTY
Our only responsibility in the case of breach of warranty is repair. SDS Imports shall not be liable for any other damages. This includes indirect or consequential damages.
REPAIR/RETURN PROCESSING LEAD TIMES
Please be advised that if your firearm is returned to SDS Imports for warranty inspection, repairs and/or replacement our turnaround time to complete work is typically 3-4 weeks. Customers Service will send updated via email as needed and upon completion of work.
PLEASE NOTE: This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state, as some jurisdictions do not allow limitations on certain damages and warranties.
WARRANTY SERVICE:
- If you experience a problem with your firearm or part, you must complete and submit the form below. Please attach photos/videos supporting your claim in the designated field below along with a copy of your driver’s license for all firearm related service
- SDS Arms, can ship your repaired firearms directly back to you. If you would like your firearm returned to a firearms dealer instead, please email us a copy of that dealer’s FFL. If you send a firearm to us from an FFL Dealer, we must send it back to an FFL Dealer. **Restrictions may apply based on state and/or local laws.**
- If we determine that an inspection/repair is necessary, we will provide a prepaid shipping label. The shipping label will be emailed directly to the email address you listed, and it will be coming from USPS/UPS/FedEx.Please check your spam folders for this email.
- The estimated completion time for part RMA is 30 days from the date we receive the documents. The completion time for firearm RMA is 30 days from the date we receive the firearm. These times may vary.
- An automatic email will be sent with the return tracking number so you can appropriately plan for its arrival. Your returned firearm will be shipped back directly to the address shown on your ID with an adult signature. California and New York residents firearms may need returned to an FFL under certain circumstances, we will contact you ahead of time if this applies to your firearm(s).
How to ship your firearm:
- Ensure your gun and OEM magazines are completely unloaded. **Never return ammunition with your firearm. It is against postal and most commercial shipping carrier policies and regulations.**
- Remove all the after-market accessories. SDS is not responsible for lost or damaged aftermarket accessories, nor will we reimburse any missing items. *If experiencing issues with a brace, you may include it with prior approval but not guaranteed under warranty*
Package them securely in the original hard case/box, if available, then place them in an unmarked cardboard box.
If you have any further questions, contact Customer Support at (865) 604-6894, "Press Option 1"
Complete the form below if you need to contact customer support regarding a firearm or part for warranty or repair.
**DO NOT SEND FIREARMS OR PARTS IN FOR REPAIR WITHOUT AN RMA!**
- If you are experiencing issues with a firearm, please include a copy of your current driver's license for residential address verification or FFL if applicable.
- If your personal ID does not match your current residence, you must use an FFL for shipping. Please have them fill out this form on your behalf.
Before submitting the form, please review our FAQ PAGE where many common questions are answered.