Warranty - RMA Request

This Limited Warranty covers defects in materials and workmanship that occur during normal use of the firearm while it remains in its original factory configuration.

If SDS Arms determines that a firearm contains a covered defect, SDS Arms will, at its sole discretion:

• Repair the firearm
• Replace defective components
• Replace the firearm with the same or a comparable model if repair is not practical

This Limited Warranty does not cover:

• Normal wear and tear
• Cosmetic damage, finish wear, scratches, dents, or discoloration
• Damage caused by misuse, abuse, neglect, improper storage, or improper maintenance
• Damage caused by corrosion, environmental conditions, accidents, or unauthorized modifications
• Firearms altered from their original factory configuration
• Firearms that have been modified, registered, or converted into National Firearms Act firearms, including Short-Barreled Rifles, Short-Barreled Shotguns, Any Other Weapons, or machine guns
• Damage resulting from the use of aftermarket parts, accessories, or modifications
• Damage caused by suppressors, muzzle devices, triggers, stocks, braces, optic mounts, or other non-factory accessories
• Damage resulting from unauthorized repair attempts
• Damage caused by ammunition that is not factory-produced and compliant with applicable Sporting Arms and Ammunition Manufacturers’ Institute specifications
• Damage caused by defective, reloaded, remanufactured, underpowered, overpressure, handloaded, or otherwise non-SAAMI-specification ammunition
• Magazines, recoil springs, grips, sights, or other consumable or wear items
• Firearms purchased outside the United States, including all United States territories
• Firearms that have been lost or stolen
• Firearms with altered, removed, or defaced serial numbers

Firearms modified, manufactured, registered, or converted into configurations regulated under the National Firearms Act, as further described in the “National Firearms Act Modifications” section below

Cosmetic Condition and Included Accessories

SDS Arms does not cover cosmetic blemishes, finish damage, or missing accessories that were present when the firearm was purchased and accepted by the original retail purchaser. Before completing a firearm transfer, especially for an online purchase, the purchaser should inspect the firearm to confirm that its condition, model, configuration, and included accessories are acceptable. Any visible blemish, damage, or missing accessory discovered after the firearm has been accepted and the transfer paperwork completed must be addressed with the selling dealer or retailer.

All SDS Arms firearms are designed and warranted to function with factory-produced, SAAMI-specification ammunition when used with original factory magazines. The use of reloaded, remanufactured, handloaded, or otherwise non-SAAMI-specification ammunition voids this Limited Warranty.

The addition of aftermarket accessories or components constitutes a modification from the firearm’s original factory configuration.

SDS Arms does not test or certify third-party accessories for compatibility with every firearm model. Accordingly, SDS Arms disclaims responsibility for damage, malfunctions, injuries, or other issues resulting from the installation or use of aftermarket accessories or modifications.

Any warranty claim involving a modified firearm will be evaluated on a case-by-case basis and may be denied if the modification contributed to the reported issue.

SDS Arms is unable to provide warranty service, repair, or replacement parts for firearms manufactured by Radikal, Armaelegant, Akus, Celik and Tisas®. Unsupported products include, but are not limited to, the following models:

• Lynx-12
• VP-12
• TAC-12
• Civet-12
• MFPA
• ANG-4
• S12
• AR-T02
• DUO-SYS
• NK-01
• P3
• Any firearms mfg. by Tisas®

This limitation also applies to certain firearms imported before January 1, 2022, for which replacement parts are no longer available. Because SDS Arms no longer maintains manufacturing or supply relationships with these companies, service and replacement parts cannot be guaranteed.

Refunds

SDS Arms does not provide refunds for firearms purchased through dealers, distributors, retailers, or e-commerce websites. Any refund or return request relating to the original retail transaction must be directed to the dealer, distributor, retailer, or website from which the firearm was purchased and will be subject to that seller’s policies.

SDS Arms is not responsible for:

• Shipping charges
• Transfer fees
• Ammunition costs
• Range fees
• Gunsmithing fees
• Loss of use
• Travel expenses
• Other incidental expenses associated with firearm ownership or a warranty claim

Transfer Fees

SDS Arms is not responsible for transfer fees charged by Federal Firearms Licensees or other third parties. Customers should consult their local Federal Firearms Licensee regarding applicable transfer fees, identification requirements, waiting periods, background checks, and other legal requirements.

Limitation of Liability

The sole and exclusive remedy under this Limited Warranty is repair or replacement of the firearm or defective component, as determined by SDS Arms. To the fullest extent permitted by applicable law, SDS Arms shall not be liable for incidental, indirect, consequential, special, punitive, or exemplary damages arising from the use or inability to use the firearm.

State Law Notice

This Limited Warranty gives you specific legal rights. You may also have other rights that vary from state to state. Certain states do not allow limitations on implied warranties or the exclusion of incidental or consequential damages. Accordingly, portions of this Limited Warranty may not apply to you.

Before returning any firearm, customers must contact SDS Arms and obtain a Return Merchandise Authorization number.

No firearm will be accepted without prior authorization. Unauthorized shipments will be returned to the sender. Depending on applicable federal, state, and local laws, customers may be required to ship their firearm through or receive their firearm from a Federal Firearms Licensee. It is the customer’s responsibility to comply with all applicable laws and regulations. When submitting a warranty or repair request, customers may be required to provide:

• Proof of purchase
• The firearm’s serial number
• Photographs or video of the reported issue
• A detailed description of the malfunction or defect
• A valid government-issued photo identification document
• Additional information reasonably requested by SDS Arms Customer Service

Failure to provide requested information may delay claim processing. Submitting the RMA request form does not authorize shipment. Customers must wait until SDS Arms Customer Service provides an RMA number and return instructions. Do not ship a firearm, firearm component, or other product until SDS Arms has issued an RMA number and provided shipping instructions.

Non-Covered Repairs

If SDS Arms determines that a reported condition is not covered under this Limited Warranty, the customer will be notified and may be provided with an estimate for:

• Replacement parts
• Repair labor
• Return shipping
• Other applicable service charges

The customer may choose to approve the repair or have the firearm returned at the customer’s expense. SDS Arms will not perform customer-paid repairs without authorization from the customer.

Repair Turnaround Times

Warranty inspections, repairs, and replacements typically require three (3) to four (4) weeks from the date the firearm is received by SDS Arms. Actual turnaround times may vary based on parts availability, shipping conditions, the nature of the reported condition, and current service volume. Turnaround estimates begin when the firearm is received and checked into the SDS Arms service department, not when the initial RMA request is submitted.

Before shipping a firearm to SDS Arms:

• Confirm that the firearm is completely unloaded
• Remove all ammunition from the firearm, magazines, case, and shipping container
• Do not ship ammunition under any circumstances
• Remove aftermarket accessories unless SDS Arms specifically requests that they remain installed
• Remove optics, slings, lights, lasers, suppressors, and other customer-installed accessories unless instructed otherwise
• Package the firearm securely to prevent movement or damage during transit
• Use a plain, unmarked outer shipping container that does not identify the contents as a firearm
• Include the RMA number where instructed by SDS Arms Customer Service
• Include any documentation requested by SDS Arms Customer Service

SDS Arms is not responsible for any accessories (aftermarket or OEM), personal property, ammunition, or other items included with a returned firearm unless SDS Arms specifically requested that those items be sent. Shipping and Return Requirements

Customers must follow all shipping instructions provided with their RMA authorization. A prepaid shipping label may be provided when SDS Arms determines that the reported condition may qualify for warranty coverage. The issuance of a prepaid label does not constitute final approval of a warranty claim. Firearms must be shipped in accordance with all applicable federal, state, and local laws, as well as the policies of the shipping carrier. Depending on the firearm, the customer’s location, and applicable law, the firearm may be returned directly to the customer or may be required to be returned through a Federal Firearms Licensee.

Adult signature may be required upon delivery. The customer is responsible for ensuring that the return address provided to SDS Arms is current, accurate, and legally eligible to receive the firearm. SDS Arms may require a copy of a valid government-issued photo identification document to confirm the customer’s identity and return address.

Return Tracking and Delivery
When available, return tracking information will be sent to the email address provided with the RMA request. Customers are responsible for monitoring tracking information and ensuring that an eligible adult is available to receive the shipment. SDS Arms is not responsible for delays, missed deliveries, carrier restrictions, incorrect customer-provided addresses, or packages returned because an adult signature could not be obtained.