Online Order Info

Orders are shipped via USPS, FedEx, UPS or Freight to addresses in the continental US only. SDS Arms will not be liable for damage, loss or theft of any order mishandled by the carrier. Please ensure your address is correct and complete before submitting any order. SDS Arms does not guarantee delivery times based on estimates provided by any carrier or tracking information, as unforeseen circumstances beyond our control can affect the transit time of any order. Shipping information is sent automatically when your order is processed and shipping label generated, please allow 24-48 hours for the carrier to make tracking information available. This information will be provided via email and can also be checked by logging into your account.

High-value orders are insured at the customers expense and a direct signature may be required to confirm delivery in certain circumstances. SDS Arms will not be liable for orders delivered to common mailrooms, porches or other locations that are unattended by the recipient(s) that are lost or stolen. SDS Arms will provide the customer required documents for filing a claim with the respective carrier in the event of loss/theft of item(s) that are marked delivered to the address provided by the customer at checkout,SDS Arms in not liable for any loss or theft of items as a result of any shipping information, delivery address or recipient is changed/modified from the information provided at checkout with the carrier once the items have been shipped and are in transit.Should a customer(s) waive any signature requirement they assume all responsibility for any incurred loss.

All sales of firearms are final, we do not accept returns or issue refunds on firearms. Parts, Accessories, and Magazines purchased from SDS Arms.com may be returned within 30 days of purchase. All items must be in NEW condition and in the original package. Any items that have been used, modified, or damaged due to abuse or negligence cannot be returned or exchanged. The customer is responsible for shipping expenses and must obtain a Return Authorization from SDS Arms prior to returns being accepted. Refunds and Exchanges are not guaranteed and shall be issued at the discretion of SDS Arms in either a full or prorated amount.

Orders are typically processed in 5-7 business days from when your order is received, this does not include transit time that varies by shipping carrier. Factors such as severe weather, holidays, and other unforeseen circumstances may cause delays in order processing. Please remit any required documentation in a timely manner to ensure your order is processed quickly. You can check the status of your order by logging into your account at SDS Arms.com at any time.

SDS Arms is a Federal Firearms Licensee, and as such, adheres to all applicable laws in regard to the sale of firearms, ammunition and related accessories. Please be aware not all items are legal for sale and/or possession in all jurisdictions, and that SDS Arms reserves the right to cancel and assess a restocking fee for any order we believe may violate federal, state, and local laws. Please check your own laws before placing an order at SDS Arms.com All firearms must be shipped to a valid FFL, no exceptions. You must be at least 18 years old to purchase Long Guns. You must be at least 21 to purchase Handguns, Lower Receivers*, and Pistol-Grip Shotgun style firearms.

SDS Arms respects the privacy of our customer and DOES NOT SELL or SHARE our customers information to any 3rd Party.

All warranties offered are covered by the manufacturer of their respective products, please contact them directly in the event you need assistance with a warranty claim.

When placing an order at SDSArms.com, or any of our partner websites (TisasUSA.com - TokarevUSA.com - MilArmamentCorp.com - SpandauArms.com - InglisMfg.com) a temporary authorization hold will appear on your account when your order is placed. When you make a purchase online, your bank or credit card issuer may place a temporary authorization hold on your account. This hold temporarily reserves the transaction amount to ensure you have sufficient funds to cover the transaction. However, even if the transaction is later declined, the hold might still appear on your account for up to 7 business days depending on your card issuer or financial institution policies.

If your order was declined and you attempt to resubmit your order, please be aware that your card issuer or financial institution may place a temporary authorization hold for each time you attempt to submit an order. Please ensure your financial information is correct before placing an order.

SDS Arms and our partners are not responsible for any temporary authorization hold placed on your financial account and cannot cancel, modify, or remove these types of temporary charges controlled by your bank or credit card issuer. Please contact bank or credit card issuer should you have any questions regarding temporary authorization holds.

Where is my order?

Once your order has been fulfilled by our team, a shipping confirmation with tracking number will be emailed. You can download Route's mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

How does Route work?

If your Route-protected order ends up lost, damaged, or stolen, Route's expert support team helps ensire that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Need to file a claim? File here

How does Route process refunds or reorders?

Refunds: When refunding an item, Route covers the subtotal, shipping and taxes. In both cases, the Route Premium cost will not be refunded.

Reorders: Route will reorder the items, depending on in-stock availbility. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

When should I file a claim?

All of Route's policies are listed here

What if my order never arrives or is stolen?

Route definitely helps cover these instances! To protect your order against loss or theft, and package protection at checkout. If your order has not arrived, please file a claim with Route here.

What if my order arrives Damaged?

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protection at checkout. If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.

You can file a claim with Route here.

If your order had defects or you suspect it was damaged during manufacturing, please reach out to us at orders@SDS Arms.com and we will be happy to work with you and remedy the situation.

How do I file a Claim for my lost, Damaged, or Stolen Order?

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.

You can also file a shipping issue on Route's app or via the web here , To file a claim, you will need your store order number OR Route ID number and the email that was attached to the order.

Haven't downloaded the app yet? Download here

Where are Route's Term and Conditions?

Route's terms and conditions are listed here: https://route.com/terms-and-conditions/

Is Route a Licensed Insurance Company?

Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.