The SDS Arms customer service team is here to assist you with general questions, product warranty information, and obtaining replacement parts. Customer Support is available Monday – Friday from 9:00am to 4:00pm Eastern Time. Our Offices are closed for most federal holidays.
Choose from the following links below to be directed to the appropriate department to assist you. Once you have submitted the form below, please allow 2-5 business days to respond. Be sure to check your spam or junk filters so you don’t miss our response.
- Using email is the best way to reach us. We love chatting with our customers, but email allows us to have transcript of our interactions, that will allow our team members to communicate with any department that may be required to assist you.
- Be courteous and patient. Our team will do their best to respond to your questions in a timely manner, but sometimes we need some time to gather information and ensure we can provide you with the best possible answer to your questions. Making threats and belligerent behavior directed at our employees and/or customers is not tolerated.
- Provide us with accurate and detailed information. Giving as much detailed information as possible will better inform us of the nature of your issue and point us in the right direction to assist you. Knowing and communicating the make, model and variables related to what you are experiencing will help us immensely in providing you a solution in a timely manner.
We understand you wish to speak with a representative of SDS Arms to explain the issue you are experiencing. Although we wish we could respond to every call and voicemail, we currently do not have the capability to do so. The best hours to call are 10:00 AM to 12:00 PM EST, even though our business hours are 8:30 AM to 4:30 PM EST. We highly suggest reaching out to us via email for the following reasons:
Documentation and Record Keeping: Emails provide a written record of all communications, which can be invaluable for tracking decisions, agreements, and follow-ups. This documentation helps avoid misunderstandings and ensures accountability.
When communicating via email: Please only reply the email chain instead of creating a new one each time. This can cause confusion and loss of information on our end which can delay any assistance we provide.
Convenience and Flexibility: Emails allow recipients to respond at their convenience, accommodating different time zones and schedules.
Clarity and Precision:Clarity and Precision: Written communication allows for more thoughtful and precise articulation of ideas. It reduces the risk of miscommunication that can occur in verbal exchanges, ensuring that the message is clear and unambiguous.
Efficiency: Emails can be more time-efficient, allowing for us to reply to you and multiple other customers.
Attachments and Multimedia: Emails can include attachments, links, and multimedia, providing a richer context and supporting materials that can allow us to better assist you.
